Privacy Policy

1. Who we are

Nagore Alwa Kadai ("we", "our", "us") is a heritage sweet shop based at 144, Bharathiyar Road, Karaikal, Puducherry 609602, India. We operate the website nagor-alwa-kadai.vercel.app and accept orders through it.

2. Information we collect

• Account information — name and email address when you sign in with Google.
• Order information — delivery address, phone number, and order details when you place an order.
• Payment information — payments are processed by Razorpay. We do not store card or UPI details on our servers.
• Usage data — pages visited and actions taken on the site, collected anonymously to improve the experience.

3. How we use your information

• To process and deliver your orders.
• To send order confirmations and delivery updates via WhatsApp or SMS.
• To maintain your order history and saved addresses in your account.
• To send promotional messages if you have subscribed to our newsletter (you can unsubscribe anytime).
• To improve our website and product offerings.

4. How we share your information

We do not sell your personal data. We share it only with:

• Razorpay — to process payments securely.
• Supabase — our database and authentication provider (data stored in secure cloud infrastructure).
• Google — if you choose to sign in with Google, your basic profile (name and email) is shared with us by Google.
• Delivery partners — your name, phone, and address to fulfil your order.

5. Data retention

We retain your account and order data for as long as your account is active or as needed to fulfil legal obligations. You may request deletion of your account and associated data at any time by contacting us.

6. Cookies

We use essential cookies to keep you signed in and remember your cart. We do not use advertising or third-party tracking cookies.

7. Your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at akashhsiv@gmail.com.

8. Security

We use industry-standard security measures including HTTPS encryption, secure authentication via Supabase, and PCI-compliant payment processing via Razorpay. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your data.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact us

For any privacy-related questions or requests, contact us at: